Hi Steven, I hoe you are well.
By the look of your post, you were feeling a little bit frustrated with problems with your machines and I can understand that.
I can only speak from experience and whenever we have had any issues at all, Mike at Host (UK) has always done his utmost to deal with things promptly and efficiently. In fact I know he has travelled fair distances to resolve issues for people.
However, any company that says nothing ever goes wrong are probably doing no business at all but a sign of a good supportive business is how they deal with problems and get them sorted. Mike has always taken it onboard when things having gone to plan and I know that he is fiercely proud and protective of the Host brand.
Talk to him and he will deal with your issues.
You can always call me if you wish at anytime. You have my details. It's good to talk.
All the best Ken.